Telephone Skills: Answering Calls
Authored by Jen F
Business
KG
Used 6+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Telephone skills training is important because
It will make you sound like a different person
First impressions count
Then you won't ever have to deal with angry callers
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Methods of training include
[select all that apply]
Training course
On the job training
Shadowing
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What should you have near to you, before answering a call?
[select all that apply]
Jotting pad
Internal telephone directory
Glass of water
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The phone should be answered promptly, ideally
Within 3 rings
Within 5 rings
Before the caller hangs up
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which type of language should you use when answering the phone?
Formal
Informal
It doesn't matter as long as you are polite
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Tone of voice and attitude is important, even on the telephone.
TRUE
FALSE
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Nobody will notice if you are eating or drinking when you use the phone
TRUE
FALSE
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