
CSM Fundamentals
Authored by Imran Gaffur
Business
Professional Development
Used 3+ times

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7 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the term 'CSM' stand for?
Customer Support Manager
Customer Success Manager
Customer Service Manager
Customer Sales Manager
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of these is NOT a core objective/function of a Customer Success Manager at Dolead?
Retaining existing clients
Growing budgets quarter over quarter
Signing up a new client
Onboarding new clients
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When a CSM opens a new geography with an existing client, it is called as a _____ ____?
Cross Sell
Up Sell
Down Sell
New Sell
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If the NRR of your client's campaign is negative, which of these actions would you take?
Immediately stop the campaign
Raise a red flag and keep all stakeholders aligned on the problem
Immediately request the client to raise the PPL
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
After completing the Test & Learn phase with a client, what do you do?
Schedule an end of test review
Immediately scale up the campaign
Churn the account
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
While managing an account and with your communications, it is important for you to be ___________
Reactive
Proactive
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of these actions would you take if you're behind target?
Decrease PPL
Launch a new channel
Keep pushing with the same offers
Pause the campaign
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