FO Quiz 2

Front office personnel should have deep knowledge of the products and services that the hotel offers.

• True

• False

The guest's complaint should be handled the whole day.

• True

• False

The guest should always have a calming presence.

• True

• False

Front office personnel should always have the willingness to learn.

• True

• False

Your ideal customer is someone who benefits from your product or service.

• True

• False

Determining your goals is the first step in identifying customers' needs.

• True

• False

Good service can create brand loyalty with customers.

• True

• False

Listening is one of the good tips for delivering exceptional customer service.

• True

• False

Little things can have a big impact.

• True

• False

Word-of-mouth advertising is not an effective strategy for creating good customer service.

• True

• False