HRM - Chapter 9

Reasons why training and development is becoming a strategic issue for organizations include:

• Rapid changes in technology are making skills obsolescent more quickly.

• The redesign of work into jobs is forcing workers to assume broader responsibilities that require a greater range of skills.

• Mergers and acquisitions are increasing in frequency, requiring new skills from the workforce

• All of these are correct

A training needs assessment involves an analysis of work issues at which level(s)?

• Organizational

• Task

• Individual

• All of these are correct.

The first step of the training process involves:

• delivering the training.

• conducting a formal needs assessment.

• designing the training

• setting the objectives and measures of success for the training.

When designing a training program, critical issues that need to be considered include:

• interference and transfer.

• short-term and long-term success.

• internal vs. external organizational factors.

• reliability and validity.

After a training needs assessment is conducted, the next step in the training process is to:

• deliver the training program.

• evaluate the training program.

• develop training objectives.

• design the training program.

A customer service training program is evaluated by administering a survey of participants to ask them if they liked the training. This is an example of which type of training evaluation?

• Learning

• Reactions

• Results

• Behavior

Which of the following is (are) true regarding the benefits and drawbacks of online computer training?

• One advantage is that it is self-paced and customizable.

• One disadvantage is that it requires trainees to be self-motivated.

• One disadvantage is that the online learning environment may not be a good fit for the learning styles of some trainees.

• All of these are correct.

A data analytics training program is evaluated by administering a test to participants to determine if they learned the content of the training program. This is an example of which type of training evaluation?

• Results

• Learning

• Reactions

• Behavior

In order for training to be impactful and effective, the training and development function must be integrated with which processes?

• Labor Relations and Unions

• Recruiting and Selection

• Performance Management and Compensation

• Job Analysis: and Job Evaluation

A project management training program is evaluated by assessing the degree to which participants changed the way they managed their projects on the job after the training. This is an example of which type of training evaluation?

• Results

• Reactions

• Behavior

• Learning