MAPr 105_System Implementation

is a tendency to expose our minds only to ideas with which we already agree

• Selective exposure

• Selective perception

• Selective retention

is a tendency to perceive a piece of information as meaning what we would like it to mean even though the information, as intended by the communicator, may mean the exact opposite

• Selective exposure

• Selective perception

• Selective retention

is a tendency to remember only those pieces of information with which we already agree

• Selective exposure

• Selective perception

• Selective retention

Leniency is an ​ (a)   error, while contrast is an ​ (b)   error

• intentional
• unintentional

Severity is an ​ (a)   error, while negativity is an ​ (b)   error

• intentional
• unintentional

A level ​ (a)   appeal occurs when an outside and unbiased arbitrator makes a final and binding resolution.

• 2
• 1
• 3

What are the crucial steps that must be taken before the Performance Management System is launched or implemented.

(arrange in order)

• running training programs for raters

• establish an appeals process

• pilot testing the system to fix any glitches

• implementing a communication plan

Behavioral observation (BO) training focuses on how raters ​ (a)   , ​ (b)   , ​ (c)   , and ​ (d)   information about performance.

• observe
• store
• recall
• use

​ (a)   occurs when raters assign high ratings to most or all employees.

• Leniency error
• Severity error
• Halo error

​ (a)   occurs when performance evaluation is influenced mainly by information collected during the initial phases of the review period.

• Primacy error
• Recency error
• Negativity error
• First impression error