CS PKT 2nd FN Mar '23

Customer opted for online payment but Captain changed the mode of payment to Cash. Customer raised a complaint about Double payment. Do we need to validate the payment details in the Customer Profile-Transaction details or just proceed with the refund based on the Customer proof shared?

• Yes, need to validate if the online payment was successful and reversed to the Customer account or not.

• No, we may proceed with the refund as per the proof shared by the Customer

• Check the correlation id status and process the refund, need not validate the transaction details

If the Captain isn't answering the calls, should we directly debit the amount from Captain's profile based on the proof of payment shared the Customer and refund to Customer in case of double payment?

• Yes

• No

• May be

• Don't Know

In which of the below instances do we offer a free ride to the Customer?

• Ride Stopped midway - live scenario

• Ride Stopped midway - irrespective live or non-live scenario

• Captain Denied Duty - live scenario

• SPD - live scenario

If the Customer wants drop at the drop location before the set drop location do we have an option to do so? Should we process the refund in this scenario?

• Yes, No

• No, No

• Yes, Yes

• No, Yes

If the Captain calls names to Customer due to some argument between then what is the suitable disposition?

• Abusive Language

• verbal Abuse

• Rude Behavior

• General Enquiry - Others

Which of the following is not a new update added recently?

• Change Drop

• Partial Offline

• Scheduled Rides

• One Pass

A captain demanded customer 20 Rs extra for the ride. Customer was annoyed on it and he approached the customer support for the same. In this case you will

• Apologize and close the chat

• Credit 20 coins and apologize to the customer

After the ride was completed the fare for the ride was showing 56 Rs and captain asked cx to pay 70 Rs. This is which scenario:

• Collected extra

• Demanded Extra

• Out of Change

In case of Captain Mismatch we will suspend captain.

• Yes

• No

If customer says that different captain has taken the ride will you call and confirm from the captain?

• No

• Yes

• Maybe