Professionalism in Healthcare

1. When setting priorities, they should be planned around...

• A. The time scheduled by the nurse

• B. The person's needs

• C. Doing the easiest tasks first, and waiting to do the hardest tasks last

• D. Your break and lunch time

2. Looking at things from another person's point of view is called...

• A. Cooperation
• B. Sympathy
• C. Empathy
• D. Dedication

3. Following laws, being ethical, having good work ethics, and having the skills to do your work is known as...

• A. Professionalism
• B. Teamwork
• C. Dependability
• D. Consideration

4. Which of the following is an appropriate action when resigning from a job?

• A. Give verbal notice
• B. A good practice is to give a two-week notice
• C. Inform all your coworkers why you are leaving your current job
• D. It is not necessary to give notice if you already found another job

5. Which statement displays a negative attitude?

• A. The medical assistant who asks, " Would you be able to help me transfer Mrs. Jones in a few minutes?"
• B. The medical assistant who says, "I'm sorry, I'm in the middle of helping another patient, but I'll be happy to help you as soon as I finish."
• C. The nurse who says, "Great job today, thanks so much for your help!"
• D. The medical assistant who says, "I can't help you; I've got enough of my own work to do!"

6. Which of the following is true regarding taking a meal break?

• A. You cannot use your personal phone
• B. You must notify the nurse that you are leaving the unit
• C. You cannot order food from an outside business
• D. You can take up to 15 extra minutes if desired

7. When planning your tasks and work,

• A. Disregard the shift report as it will save time
• B. Check with the physicians to update orders
• C. Discuss priorities with the nurse
• D. Plan care so that you can watch tv in patients room

8. Which of the following best defines conscientious?

• A. Being polite to patients
• B. Being willing to help other team members
• C. Being careful, alert, and exact in following directions and instructions
• D. Being dependable in your attendance

9. The ability to be tolerant, to be understanding, and to control your temper indicates:

• A. Patience
• B. Honesty
• C. Dependability
• D. Cooperative

10. If a medical assistant leaves her patients without permission or without notifying her immediate supervisor...

• A. Is acceptable if she is ill
• B. Is acceptable at the end of the shift, even if her replacement has not yet arrived
• C. Is acceptable if it a meal break
• D. Is not acceptable and is known as abandonment