8. Which of the following best defines conscientious?

C. Being careful, alert, and exact in following directions and instructions

B. Being willing to help other team members

D. Being dependable in your attendance

10. If a medical assistant leaves her patients without permission or without notifying her immediate supervisor...

D. Is not acceptable and is known as abandonment

B. Is acceptable at the end of the shift, even if her replacement has not yet arrived

C. Is acceptable if it a meal break

11. When providing care,

B. Complete procedures that are safely within your scope of practice

A. Always do everything that your patients ask you to do

C. Complete only procedures that you have time to do

D. Assist only the patients that you are assigned to care for that shift

12. Which of the following describes honesty as a medical assistant?

A. Reporting gossip that you have heard

B. Documenting tasks that your coworker completed for you

D. Helping yourself to uneaten food that a patient left in the exam room

13. Large rings, and bracelets can be dangerous because:

A. They can scratch patients and residents

C. They are full of harmful bacteria

14. A famous celebrity is a patient at your hospital but is on a different unit. If you want to find out why she is there, what should you do?

D. Avoid the temptation and just keep doing your job

A. Log into the hospital system and quickly read her medical record

B. Ask your friend who works in dietary to find out when she delivers the meal tray

C. Drop by the unit on your break to see what you can find

15. To look professional at work, you should:

D. Follow the facility's dress code

A. Wear dressy outfits and heels daily

B. Keep your nails perfectly manicured

C. Wear abundant cosmetics and heavy perfumes

17. The medical assistant may share patient health information with:

C. The staff who work directly with the patient

B. The patient's family members

18. Which of the following is true regarding reporting incidents?

C. All incidents that occur with staff, patients, or visitors must be reported

A. Incidents do not need to be reported

B. Incidents only need to be reported if a patient is involved

D. Incidents only need to be reported if there is a threat of a lawsuit

21. Which of the following is an effective way to reduce stress?

C. Proper diet, sleep, and exercise

B. Complaining to coworkers about problems in the office

D. Agreeing to do everything and anything that people ask of you

23. A patient tells you that he has been passing blood when he urinates but did not mention this when scheduling his appointment.

C. You should tell the nurse, and inquire about obtaining a urine specimen from the patient

A. You should remind him to mention it to the physician when he enters the exam room

B. You should tell a fellow medical assistant

D. You should interrupt the physician from seeing another patient to report this ASAP

24. You can refuse a delegated task if:

C. The task is outside your scope of practice

B. You do not like performing that task

D. You are about to go on your lunch break

26. Which of the following describes being competent?

A. Having the necessary ability, knowledge, or skills to perform a task safely and accurately

B. Being hardworking and on time for work

C. Delegating a task to another person if you do not have the time to complete it yourself

D. Doing a task when told to do so

27. A medical assistant who works as an administrative assistant at an assisted living facility knows that patients reside there because...

B. They need help with their activities of daily living like bathing, dressing, eating, etc.

A. They require care while recovering from surgery

C. They need care in their private homes

D. They have a life expectancy of 6 months or less

28. As a health care worker, your hygiene, grooming, and dress...

D. Should reflect pride in yourself and your job

A. Should be up to date with the latest fashion

B. Does not matter one way or another

C. Should be a personal statement of your style, and taste in jewelry

29. As a medical assistant, which of the following are you NOT responsible for:

D. Providing care to meet patients' hygiene needs

B. Giving oral medications and injections per MD orders

C. Telephoning patients to remind them of their appts

31. A nurse assigns you a procedure that is beyond your scope of practice. What should you do?

C. Politely and respectfully, refuse the task

A. Perform the task to the best of your ability

B. Ignore the request from the nurse

D. Ask other coworkers what you should do about it

32. Which of the following is the proper way to answer a patient's call signal?

D. Respond promptly and approach the patient in a respectful and friendly way

A. Call out to the patient that you will be there in a minute

B. Call out to a coworker, asking them to respond to the call signal

C. Tell the nurse to respond to the call signal

35. You may lose your medical assistant certification

B. If you decline to give family members confidential information

D. If you voice a legitimate concern to your supervisor

Professionalism in Healthcare

Authored by Brooke Leavitt

Specialty

11th Grade

Used 14+ times

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35 questions

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MULTIPLE CHOICE QUESTION

30 sec • 1 pt

1. When setting priorities, they should be planned around...

A. The time scheduled by the nurse

B. The person's needs

C. Doing the easiest tasks first, and waiting to do the hardest tasks last

D. Your break and lunch time

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

2. Looking at things from another person's point of view is called...

A. Cooperation

B. Sympathy

C. Empathy

D. Dedication

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

3. Following laws, being ethical, having good work ethics, and having the skills to do your work is known as...

A. Professionalism

B. Teamwork

C. Dependability

D. Consideration

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

4. Which of the following is an appropriate action when resigning from a job?

A. Give verbal notice

B. A good practice is to give a two-week notice

C. Inform all your coworkers why you are leaving your current job

D. It is not necessary to give notice if you already found another job

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

5. Which statement displays a negative attitude?

A. The medical assistant who asks, " Would you be able to help me transfer Mrs. Jones in a few minutes?"

B. The medical assistant who says, "I'm sorry, I'm in the middle of helping another patient, but I'll be happy to help you as soon as I finish."

C. The nurse who says, "Great job today, thanks so much for your help!"

D. The medical assistant who says, "I can't help you; I've got enough of my own work to do!"

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

6. Which of the following is true regarding taking a meal break?

A. You cannot use your personal phone

B. You must notify the nurse that you are leaving the unit

C. You cannot order food from an outside business

D. You can take up to 15 extra minutes if desired

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

7. When planning your tasks and work,

A. Disregard the shift report as it will save time

B. Check with the physicians to update orders

C. Discuss priorities with the nurse

D. Plan care so that you can watch tv in patients room

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Professionalism in Healthcare

1. When setting priorities, they should be planned around...

2. Looking at things from another person's point of view is called...

3. Following laws, being ethical, having good work ethics, and having the skills to do your work is known as...

4. Which of the following is an appropriate action when resigning from a job?

5. Which statement displays a negative attitude?

6. Which of the following is true regarding taking a meal break?

7. When planning your tasks and work,

8. Which of the following best defines conscientious?

9. The ability to be tolerant, to be understanding, and to control your temper indicates:

10. If a medical assistant leaves her patients without permission or without notifying her immediate supervisor...

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