Product and Service Innovation_Pre Mid Term Quiz

What are the main differences between product and service innovations?

What is Lean Product Concept, according to Olsen? Explain your answer

Explain the step by step of Lean Product Concept

What is Persona? Create one example of a persona

What is Kano Model? Explain how Kano can help the problem space domain of the Lean Product Process

What is QFD? Can QFD be used for developing Service Innovations?

Explain your answer

What are Kansei Words? How these can help designers create new innovations?

How to measure customer satisfaction? Mention an example and instrument to do this

What is MVP? Mention some examples of how to test MVP

Imagine a scenario where Sari, Heri, and Nisa are working on a project to improve customer service at a local bank. What is a service blueprint? Explain the components and how this can help in generating innovations