Ch 10 Quiz

​In the social services, confrontation is used:

• ​By the client to bring concerns out into the open when he or she is upset

• ​To make sure the client takes responsibility for his or her actions

• ​As a means for the clinician to express anger with the client

• ​By the clinician to bring concerns out in the open to gain better understanding

​Confrontation is sometimes necessary when:

• ​The client asks for assistance, but the clinician has made no headway in finding a solution

• ​There is a discrepancy between what the client is saying and his or her body language

• ​The client continues drinking while in therapy

• ​The client experiences schizophrenic symptoms

A confrontation usually takes the form of a(n):

• ​Accusation

• ​I-message

• ​You-message

• ​Advice

​The clinician would like to make the I-message less threatening to the client and accomplishes this by:

• ​Judging the client’s motives

• ​Appeasing the client

• ​Collaborating with the client

• ​Providing the client with a solution

​The clinician uses confrontation because:

• ​The clinician owns the problem

• ​The client owns the problem

• ​Both the clinician and the client own the problem

• ​It is up to the client to find a solution

​“The way it appears, housing certainly isn’t a high priority for you! You never follow through” is an example of a(n):

• ​I-message

• ​Prying question

• ​Inappropriate confrontation

• ​Appropriate confrontation

​Asking the client permission to share your ideas with him or her allows the clinician to:

• ​Make sure the client takes responsibility for actions

• ​Offer advice while still remaining in charge of the client’s situation

• ​Offer advice while still leaving the client in charge of his situation

• ​Set an example of courtesy for the client

​ At times, the clinician must advocate for the client by confronting others who may be interfering with the clinician’s ability to interact effectively with the client. The clinician’s message in this case must be:

• ​A request for advice or suggestion

• ​Tentative

• ​One in which a display of anger is justified

• ​Pleasant, but firm

​In order to make an I-message effective, the clinician should:

• ​Suggest a solution while also asking the client for a solution

• ​Avoid asking the client how he or she sees the situation

• ​Be confident that he or she is privy to all the information and avoid searching for extenuating circumstances

• ​Follow an observation that supports the client’s point of view with “but” or “however” in order to add an opposing opinion

​“I feel that talking about your husband’s sudden death with your relatives will be very helpful” is an example of:

• ​The clinician offering useful advice

• ​The clinician being overbearing

• ​ A collaborative response

• ​A reflective response