CET Pop Quiz 1

What are the 4 standard timezones that the United States follows?

• Atlantic,Artic,Mountain and Eastern

• Pacific, Mountain, Central and Eastern

• Pacific, Nordic, Antartic and Dawn

• Winter, Spring, Summer and Fall

When does Daylight saving time start and end?

• Begins – 2nd Sunday of January at 2AM and

  Ends  -  1st Sunday of December at 2AM

• Begins – 2nd Sunday of January at 2AM and

  Ends  -  1st Sunday of November at 2AM

• Begins – 2nd Sunday of March at 2AM and

  Ends  -  1st Sunday of November at 2AM

• Begins – 3rd Sunday of March at 2AM and

  Ends  -  2 Sunday of November at 2AM

What is the correct address format for the U.S.?

• House Number and Street Address, City, State Abbreviation and Zip Code

• House Number and Street Address, City, and Zip Code

• House Number and Street Address, City, Capital Abbreviation and Zip Code

• House Number and Street Address, State Abbreviation and Zip Code

What is the correct address format for Canada?

• House Number and Street Address​, City, and Postal Code​

• House Number and Street Address​, City, Province/Territory and Postal Code​

• Street Address​, City, Province/Territory and Postal Code​

• House Number and Street Address​, City, Province/Territory

  Phone Number

How many digits does the phone number for both US and Canada has?

• 10 Digits

  1st 3 Area Code then 7 for their phone number.

• 7 Digits

  Phone Number Only

• 11 Digits

  1st 2 Country Code, 3 for the area code then 7 for their phone number.

• None of the above

How many languages does Canada have?

• 2 (French and Canadian)

• 3 (French, Canadian and Polish)

• Canadian Only

• French Only

What is Customer Service?

• Is a provision of service to customers before, during and after a purchase.

• Is the process of ensuring customer satisfaction with a product or service.

• Is a set of actions a company takes to help customers. Usually, it involves talking or writing with customers

• All of the above

What is good customer service?

• Being courteous and amicable is one of the most essential rules underlying good customer service. Always welcome customers with a smile and a respectful demeanour.

• To provide exceptional customer service you ought to know your brand's product or service like the back of your hand.

• Thanking each customer after a successful transaction is a simple but effective way of communicating appreciation and respect.

• All of the Above

What does NPS stand for?

• Net Promoter Score

• Network Pivot System

• Net Promoter Scale

• Net Promoter System

What does CSAT stand for?

• Customer Satisfaction

• Communication Standards

• Community Satisfaction

• Customer Satellite Score