BUS141 Chapter 10

The window of opportunity to capitalize on an innovation is very narrow, so businesses with new ideas should

• A. develop customer-centric marketing that is enhanced with AI.

• B. move quickly so that competitors do not swoop in and pass them by.

• C. conserve their resources and hope they can survive disruptive innovation.

• D. partner with offshore suppliers to reduce labor costs.

Fear of failure, peer pressure, and personality conflicts are examples of

• A. causes of resistance to change.

• B. innovation systems.

• C. reasons employees resist change.

• D. non-reinforcing reward systems.

During Lewin’s refreezing stage, managers should

• A. encourage and reinforce the desired change in the employees.

• B. provide benchmarking results and mentoring.

• C. give employees the tools for change.

• D. make employees dissatisfied with the present way of doing things.

Which of the following is an example of a proactive change?

• A. Mirabel’s staff is unhappy about the hours they worked so several quit.

• B. Mirabel implements an improved bonus incentive structure for her staff

• C. Mirabel sends a product nearing its launch date back to the drawing board.

• D. Mirabel constantly “putting out fires" responding to crises in her group.

As an OD consultant, Mika is designing a survey of employee attitudes. Mika is conducting the ________ stage of OD.

• A. evaluation

• B. intervention

• C. diagnosis

• D. feedback

Which of the following is an example of multiple OD interventions?

• A. goal setting, training, and job design.

• B. ensures all the top managers are committed to change.

• C. applies an intervention that worked in India to a French firm.

• D. sets short-term and long-term goals for positive change.

What kind of innovation improves the efficiency of a company’s cross-functional teams?

• A. disruptive

• B. product

• C. reactive

• D. process

Change programs are more successful when

• A. they are fully focused on a single intervention.

• B. they are oriented toward achieving both short-term and long-term results.

• C. frontline employees, but not necessarily managers, are committed.

• D. interventions that worked in other cultures are blindly applied.

Despite the increase of automation, which jobs are on the rise?

• A. bookkeeping jobs

• B. data work jobs

• C. knowledge work jobs

• D. clerical jobs

Which soft skill, rated as one of the most demanded for today’s workers, entails engaging many areas of the brain?

• A. creativity

• B. problem solving

• C. mindfulness

• D. curiosity