Business Communication II Part 2.

Natalia who works for Trends, a fashion business, needs to give a presentation to her superiors about the marketing plan for the newly launched Vogue line of clothing. Once she receives an approval for it, she will be sharing details of the launch with distributors, clients, and fashion businesses with which they have tie-ups. In addition, she will also be presenting the plan to the press to spread word about the new clothing line. Who among the following would be included in Natalia's internal audience? 

• Other fashion businesses

• Clients

• Superiors

• Distributors

A memo of appreciation is written to

• company partners at the end of a project.

• employees who have won awards or been promoted.

• suppliers who have been loyal to a company.

• external allies for a well implemented campaign.

Lian Chang is the owner of Blaze, a fashion business in Seremban. She received an e-mail from her client requesting for price details on her eco-friendly line of clothing. Now, she needs to write a letter to him with the requested details. Which of the following is Lian likely to produce in response to the customer e-mail? 

• A thank-you letter

• A claims adjustment

• A quotation

• A credit note

Sarimah, a human resource executive, received a letter from her manager, advising her to organize an interactive program for some of the employees of the organization. Sarimah needs to call her manager to find out the objective of the program, when it needs to be organized, and which employees need to attend the program. In this scenario, the manager's letter does not represent good business and administrative communication because: 

• the reader requires more time to understand the message.

• the message is incomplete.

• it prevents the reader from guessing.

• the message is incorrect.

Paper documents and presentations are preferred over e-mail, texting, tweeting, and phone calls when: 

• group decisions need to be made.

• communication needs to be formal.

• D. 

  conflicts need to be resolved immediately.

• communication needs to be personal.

Which of the following questions is one of the critical questions that should be asked for solving business communication problems? 

• What can you infer from the information you're given?

• Where could you get additional information?

• What information must your message include?

• Which solution is likely to work best?

Which of the following is a way to make a document more visually inviting?

• Using headings to group unrelated ideas.

• Avoiding the numbering of points to make the document look clean.

• Using lists and indented sections to emphasize examples.

• Using long paragraphs consisting of more than ten typed lines.

Please to inform you that the Sekretariat Keselamatan Jalan Raya Universiti Sains Malaysia (USM) will be organising ‘Penunggangan Selamat Asas 1 & 2’ program. Following this, as the Secretary of the program, on behalf of the implementing committee would be honoured to invite you to participate in the program.

What is the MAIN PURPOSE of this paragraph?

• a refusal

• to inform

• an invitation

• a congratulation

Each paragraph should begin with a ________ point and ended with a _______ sentence.

• four; three

• purpose; cover

• focus; ending

• main; concluding

The following are when a bullet point idea or point can be appropriate...EXCEPT

• slide presentation

• summary paragraph

• Table information

• official report