LET's REVIEW 01

Spypoint cameras are covered with how many years of warranty?

• 3

• 4

• 2

• 1

As an advisor, what would you do if a customer asks you about a product feature?

• Refer him to the product page at the end of the conversation

• Refer him to a retailer

• Know every nook and cranny of SPYPOINT website

• Check the website in order to help him better

Mr. David called in to have his order canceled, where should we refer the customer?

• [e-mail]

• [e-mail]

• Ask RMA Channel to cancel order

• [e-mail]

When you go to the SPYPOINT website, which tab should you go to see the available trail cameras for the customers to purchase?

• Products

• Photos and Video Plans

• Support

• SPYPOINT App

Advisors are the greatest ____ of the company, unlike chatbots, we can show how sorry we are for the convenience they had or how happy we are when we have helped them resolve their concerns.

• Load

• Asset

• Core

• Partner

______ can make sure that before ending the interaction, the customer got everything they need and that they are ready to go.

• Advisors

• Leaders

• Support

• Managers

This is the main role of any advisor, to ________, whether it is a question that they need clarification with, a request for cancellation in a plan, or troubleshooting assistance for their camera.

• escalate all types of concern

• address any concern of a customer

• evaluate the next step for troubleshooting

• create case for the current and new issues

Having a great _______ will surely motivate the customer to buy more products or continue their service with us.

• motivator

• tech support rep

• employee

• customer service experience

Good _____ gives off a good public image too. There can be reviews given or stories from other people that have encountered our service. Hence, clients will surely be intrigued and convinced to try out our products.

• service

• support

• advice

• image

Adrian Faith_______? A.K.A John Wire

• Nawalic

• Mawalic

• Mawelac

• Mawalec