Competency to LO Mapping

Accentuating the positive by managing sentence structure for emphasis (e.g., subordinating a negative point) or focusing on what you can do.

• LO1: Establish or maintain credibility through business messages.

• LO2: Plan business messages based on audience and context analysis.

• LO3: Write business messages with professional business style.

• LO4: Design business messages using professional business principles.

• LO5: Collaborate with work teams to accomplish business goals.

Using formatting devices, such as headings and page numbers, to help readers navigate and understand your document.

• LO1: Establish or maintain credibility through business messages.

• LO2: Plan business messages based on audience and context analysis.

• LO3: Write business messages with professional business style.

• LO4: Design business messages using professional business principles.

• LO5: Collaborate with work teams to accomplish business goals.

Predicting your audience's likely reaction to your message to determine the best approach.

• LO1: Establish or maintain credibility through business messages.

• LO2: Plan business messages based on audience and context analysis.

• LO3: Write business messages with professional business style.

• LO4: Design business messages using professional business principles.

• LO5: Collaborate with work teams to accomplish business goals.

Using conversational language that engages readers and is easy to understand.

• LO1: Establish or maintain credibility through business messages.

• LO2: Plan business messages based on audience and context analysis.

• LO3: Write business messages with professional business style.

• LO4: Design business messages using professional business principles.

• LO5: Collaborate with work teams to accomplish business goals.

Using cohesive, consistent information, language, and formatting in messages developed by multiple authors.

• LO1: Establish or maintain credibility through business messages.

• LO2: Plan business messages based on audience and context analysis.

• LO3: Write business messages with professional business style.

• LO4: Design business messages using professional business principles.

• LO5: Collaborate with work teams to accomplish business goals.

Providing all necessary content for your readers to understand an idea, make an informed decision, or respond appropriately.

• LO1: Establish or maintain credibility through business messages.

• LO2: Plan business messages based on audience and context analysis.

• LO3: Write business messages with professional business style.

• LO4: Design business messages using professional business principles.

• LO5: Collaborate with work teams to accomplish business goals.

Giving constructive feedback--objective, helpful comments that improve others' work--to help all parties achieve their communication and business goals.

• LO1: Establish or maintain credibility through business messages.

• LO2: Plan business messages based on audience and context analysis.

• LO3: Write business messages with professional business style.

• LO4: Design business messages using professional business principles.

• LO5: Collaborate with work teams to accomplish business goals.

Getting feedback and revising your message before delivering it to minimize potentially costly mistakes.

• LO1: Establish or maintain credibility through business messages.

• LO2: Plan business messages based on audience and context analysis.

• LO3: Write business messages with professional business style.

• LO4: Design business messages using professional business principles.

• LO5: Collaborate with work teams to accomplish business goals.

Using business communication technologies among team members and organizations to increase productivity and accomplish workplace goals.

• LO1: Establish or maintain credibility through business messages.

• LO2: Plan business messages based on audience and context analysis.

• LO3: Write business messages with professional business style.

• LO4: Design business messages using professional business principles.

• LO5: Collaborate with work teams to accomplish business goals.

Understanding the interests of others, cultivating a sense of community, giving to others, and showing generosity.

• LO1: Establish or maintain credibility through business messages.

• LO2: Plan business messages based on audience and context analysis.

• LO3: Write business messages with professional business style.

• LO4: Design business messages using professional business principles.

• LO5: Collaborate with work teams to accomplish business goals.