CS PKT April '23 2nd FN

Item sent through Bike Taxi is not delivered to the Customer. What is the course of action here?

• Try validating the issue with Captain and inform the customer to connect with the Captain.

• Raise a child ticket to CSD team

• Deny the Customer claim and resolve the Ticket/chat

Rapido Local concerns are escalated to which team?

• CSD

• Tech Support

• City Ops

Customer complains he has been charged extra for his ride as Captain took him in some unknown long route and Customer tried asking him to follow the Map but the Captain was arrogant & denied to follow. How do we dispose this issue?

• Non Live_Alternate Route

• Tech Issue - Excess Fare

• Verbal Abuse

• Non Live_Navigation Issue

In case of any Excess Fare charged to the Customer due to tech issue do we debit the amount from the Captain while refunding to the Customer?

• NO

• YES

• MAYBE

Which of the given option is not a reason for excess fare due to Tech issue?

• Waiting Charges

• Change in Drop Location

• KM Calculation Issue

• Pass Discount failure

Customer complained that the Captain collected INR 150 though his estimation was INR 110 only. Which of the details must be validated before concluding this as a Collected Extra

• Final Billing Amount

• Payment mode selected by the Customer

• Final Payment Mode

The customer says that he wants his Rapido Wallet Balance in his source account. You as the ticketing agent receive a ticket on the same. On checking the customer's Transaction details he had 'Add Money' 7 Months before. What will you do as a ticketing agent?

• Deny to the customer for the transfer of money to the source account.

• Transfer the amount to the source account.

• Create a child ticket to the CSD Team and ask the customer about his account details.

What is the TAT for WSR after creating a Child Ticket and escalating it to the CSD Team?

• 48 Hours

• 24 Hours

• 72 Hrs

If a Customer from Chennai City comes to you stating that he wants to schedule a ride in Chennai. He further asks you if the same has been started in the Chennai city. You as a chat agent will inform the customer:

• Yes, it is

• No, it isn't

• Don't Know

In the IPL Coins campaign the coins will be received by the customer in the form of :

• With Scratch Cards

• Directly in Rapido Wallet

• As a Reward points

• offer Code