CHAT Review True/False

CHAT Review True/False

Professional Development

14 Qs

quiz-placeholder

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CHAT Review True/False

CHAT Review True/False

Assessment

Quiz

Business

Professional Development

Easy

Created by

NACC Delivery

Used 7+ times

FREE Resource

14 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 20 pts

If a customer comes in and is not linked to their account, they can still place an order or receive tracking.

TRUE

FALSE

2.

MULTIPLE CHOICE QUESTION

1 min • 20 pts

We can call TPS without getting the customer on the line if it's an easier question that they can immediately assist with.

TRUE

FALSE

3.

MULTIPLE CHOICE QUESTION

1 min • 20 pts

These are the appropriate Help Chat communication guidelines:

Where I Looked - Help Needed - Attempt to Locate - Transfer Details

TRUE

FALSE

4.

MULTIPLE CHOICE QUESTION

1 min • 20 pts

According to Grainger.com, we have chat coverage on weekends & holidays.

TRUE

FALSE

5.

MULTIPLE CHOICE QUESTION

1 min • 20 pts

There are some dedicated teams we do not directly warm transfer the customer to.

TRUE

FALSE

6.

MULTIPLE CHOICE QUESTION

1 min • 20 pts

Even if the customer is typing slowly, you will never end a chat that is being actively typed.

TRUE

FALSE

7.

MULTIPLE CHOICE QUESTION

1 min • 20 pts

We send our CSP quotes to Help Phone to handle.

TRUE

FALSE

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