CHAT Review True/False

You must complete verification before providing tracking information to a customer.

• TRUE

• FALSE

We can call TPS without getting the customer on the line if it's an easier question that they can immediately assist with.

• TRUE

• FALSE

These are the appropriate Help Chat communication guidelines:

Where I Looked - Help Needed - Attempt to Locate - Transfer Details

• TRUE

• FALSE

According to Grainger.com, we have chat coverage on weekends.

• TRUE

• FALSE

There are some dedicated teams we do not directly warm transfer the customer to.

• TRUE

• FALSE

The automated Fair will be sent 4 minutes after the last message sent by the Team Member.

• TRUE

• FALSE

We send our CSP quotes to Help Phone to handle.

• TRUE

• FALSE

Customers cannot provide their credit card information via chat. The system will censor it.

• TRUE

• FALSE

You must always update your phone AND Omni-Channel when going into a different activity.

• TRUE

• FALSE

In Hybris, we can provide people Net30 terms on their account.

• TRUE

• FALSE