Moves Week Review

Which of the following are NOT benefits of the Outdoor Camera Pro?

• Smart Deter automatically alerts lurkers .

• Max video output of 1080p

• • 2 Far-field Mics

• Pinch to zoom with HD View

Select the benefits of Premium Move

• No upfront payments

• $300 Credit

• No moves fees

• 2 free camera

True or False: Soft credit check impacts the customers credit score more than a hard credit check

• True

• False

True or False: When refinancing a customers loan, the new loan must be at least equal to the remainder of the existing loan the customer has

• True

• False

Before starting an account transfer, what information should you check in the service to make sure customer is eligible? Select all that apply

• If customer has a loan and is it paid off?

• Check billing status

• Have they been with us at least a year?

• Is the account month to month?

How many security points is it to replace a smoke detector?

• 1 point

• 2 points

• No points

• 3 points

What are the three main roles of the Moves team?

• Retain customers, Move them, and Defer them

•      Moves, Account Transfers, Deferments  

• Troubleshoot, Schedule WO's, create Opportunities

• None of the above

What is the finance process that allows customers to complete the loan application while on a call with moves specialist?

• V-SIGN

• prequalify

• Credit Check

• loan application

Which of the following are part of Introduction in the Moves Call Flow

• Passcode verify

• Account Lookup

• Discovery

• Set the stage

True or False: Creating a case is required when interacting with a Vivint customer. This allows the specialist to document what happened during the call with the customer, which is done by adding case comments.

• True

• False