Chapter 18

A key to success in management and in your career is knowing how to be effective at giving feedback. 

• True

• False

The Management function of Controlling is ______________________________________

• involved with monitoring, comparing, and correcting work performance. 

• focuses on disciplining employees for poor work performance 

• All of these are true

• depends upon whether an organization is a profit or not-for-profit company

The management control process is a three-step process of measuring actual performance, comparing actual performance against a standard, and taking managerial action to correct deviations or inadequate standards.

• True

• False

Effective managers are primarily concerned with the performance of individuals, not the accumulated results of all individuals.

• True

• False

Feedforward control ________________________________________.

• All of these are true

• takes place before a work activity is done. 

• is the most desirable type of performance control 

• involves taking management action before a specific activity takes place

Management by walking around is a form of __________________________________________

• Control through intimidation 

• feedback control 

• financial control

• Concurrent control

A Balanced Scorecard is a performance measurement tool that looks at more than just the financial perspective.

• True

• False

The search for the best practices among competitors or noncompetitors that lead to superior performance is called _____________

• a market analysis

• a SWOT analysis

• benchmarking 

• an industry analysis

Management control techniques should be the same regardless of location or culture.

• True

• False

Which of the following can your employer NOT DO as part of your employment with the company?

• The company cannot monitor the websites I visit from my computer. 

• The company cannot listen in on my phone calls without my permission. 

• The company cannot read emails labeled as "private". 

• An employer can do all the things listed.  There is nothing listed that the company can not legally do.