
The Guest Cycle
Authored by Dzintars Priedītis
Professional Development
University
Used 11+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Hotel Guest Cycle has following stages:
Arrival, Departure
Accommodation, Dining, Transportation, Sightseeing
Reservation, Registration, Room Cleaning
Pre-Arrival, Arrival, Occupancy, Departure
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the Final Stage of The Guest Cycle?
Arrival
Pre-arrival
Departure
Occupancy
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a key task for the hotel staff during the Occupancy stage?
Setting room rates
Promoting hotel loyalty programs
Providing excellent customer service
Conducting market research
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which stage involves the process of verifying The Guest's Identity?
Occupancy
Arrival
Pre-arrival
Departure
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT a component of the Departure Stage?
Payment
Guest registration
Checking out
Guest feedback
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is an important task during the Arrival Stage?
Room service
Room cleaning
Guest registration
Checking out
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which stage involves the actual use of the hotel's facilities and services by The Guest?
Pre-arrival
Arrival
Occupancy
Departure
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