This type of knowledge encompasses the insights, judgment, creative processes, and wisdom that come from learning and long experience in the field as well as from many trials and errors.

• Explicit Knowledge

• Tacit Knowledge

Systems that manage electronic documents, often converted from paper sources, making them searchable and easily transmitted.

• Intranet

• Enterprise Content Management (ECM)

• Document Management System

• Intelligent Character Recognition (ICR)

Software that can interpret hand printed text written on paper forms.

• Intranet

• Enterprise Content Management (ECM)

• Document Managemnt Systems

• Intelligent Character Rcognition (ICR)

The number and quality of all the relationships an organization's employees maintain, not just with one another but with clients, customers, suppliers, and prospective employees.

• Human Capital

• Social Capital

• Structural Capital

A meeting held after a project has been completed to document what worked well and what didn't.

• Blog

• Wiki

• After-action review

• Narrative

A website in which users add and edit articles about specific topics and discuss the contents of each article with other editors.

• Blog

• Wiki

• After-action review

• Narrative

Knowledge that can be documented and codified, which is often stored in information systems, on websites, in spreadsheets, or in handbooks and manuals.

• Explicit Knowledge

• Tacit Knowledge

The first step is to ______________, which can best be determined by studying the organization's specific needs.

• Identify the Goal

• Locate the Sources

• Capture the Knowledge

• Organize, Share, and Value Knowledge

Once the organization identifies its goal, it next ____________ of relevant knowledge.

• Identify the Goals

• Locate the Sources

• Capture the Knowledge

• Organize, Share, and Value Knowledge

The competencies and knowledge possessed by the organization's employees.

• Human Capital

• Social Capital

• Structural Capital