IS121 - Quiz in Knowledge Management

This type of knowledge encompasses the insights, judgment, creative processes, and wisdom that come from learning and long experience in the field as well as from many trials and errors.

• Explicit Knowledge

• Tacit Knowledge

Systems that manage electronic documents, often converted from paper sources, making them searchable and easily transmitted.

• Intranet

• Enterprise Content Management (ECM)

• Document Management System

• Intelligent Character Recognition (ICR)

Software that can interpret hand printed text written on paper forms.

• Intranet

• Enterprise Content Management (ECM)

• Document Managemnt Systems

• Intelligent Character Rcognition (ICR)

The number and quality of all the relationships an organization's employees maintain, not just with one another but with clients, customers, suppliers, and prospective employees.

• Human Capital

• Social Capital

• Structural Capital

A meeting held after a project has been completed to document what worked well and what didn't.

• Blog

• Wiki

• After-action review

• Narrative

A website in which users add and edit articles about specific topics and discuss the contents of each article with other editors.

• Blog

• Wiki

• After-action review

• Narrative

Knowledge that can be documented and codified, which is often stored in information systems, on websites, in spreadsheets, or in handbooks and manuals.

• Explicit Knowledge

• Tacit Knowledge

The first step is to ______________, which can best be determined by studying the organization's specific needs.

• Identify the Goal

• Locate the Sources

• Capture the Knowledge

• Organize, Share, and Value Knowledge

Once the organization identifies its goal, it next ____________ of relevant knowledge.

• Identify the Goals

• Locate the Sources

• Capture the Knowledge

• Organize, Share, and Value Knowledge

The competencies and knowledge possessed by the organization's employees.

• Human Capital

• Social Capital

• Structural Capital