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Pre test ( Module 9)

Authored by Aifyre Casaclang

Business

University

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Pre test ( Module 9)
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10 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

1. This refers to the service process and the service product

a. value Co-creation

b. co-creation

c. service product output

d. critical reflections

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

2. This refers to the mechanisms of interplay and collaboration between service providers and customers

a. value co-creation

b. co-creation

c. service product output

d. critical reflections

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

3. __________imply revealing and discussing underlying assumptions as well as implications for researchers and for managerial practice

a. value co-creation

b. co-creation

c. service product output

d. critical reflections

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

4. This refers to technological interfaces which allow customers to get services free from the direct involvement of service employees

a. artificial technology (A.I)

b. service provider's technology (SPT)

c. self service technology (SST)

d. on-you-own technology (OYOT)

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

5. GST means

a. Goods and Services Tax

b. Government Service Technology

c. Goods and Social Tax

d. Government Social Technology

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

6. Which country replaced its GST with SST

a. USA

b. Canada

c. Malaysia

d. Japan

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

7. ATM is an example of SST

a. TRUE

b. FALSE

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