
Customer Service
Authored by Armando Arechiga
Life Skills
9th - 12th Grade
Used 74+ times

AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
7 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 15 pts
1) The following are characteristics of good customer service:
A. Work ethic
Patience and adaptability
Knowledge
all of these answers
2.
MULTIPLE CHOICE QUESTION
30 sec • 15 pts
_____________________ is the ability of everyone in the company to satisfy the customer.
Communication
Work ethic
Knowledge
Customer service
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The customer isn’t always right you just have to make them feel as if they are.
True
False
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It’s never appropriate to tell a customer, “I don’t know” when they ask a question you don’t have an answer for.
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Tell customers exactly what you mean and never end a conversation without confirming the customer is satisfied.
True
False
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You must be able to adapt and handle the customer’s mood to provide the same level of service every time.
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Everyone is in customer service.
True
False
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
10 questions
Adopt me pets
Quiz
•
2nd - 10th Grade
10 questions
Skills For Life
Quiz
•
KG - University
10 questions
Value for money
Quiz
•
9th Grade
10 questions
Being An Informed Consumer
Quiz
•
12th Grade
12 questions
Final Exam Practice 12-6
Quiz
•
9th - 12th Grade
10 questions
Global Citizenship (AKIS)
Quiz
•
7th - 12th Grade
10 questions
Personality Pt. 2 - Traits and Habits
Quiz
•
8th - 9th Grade
11 questions
Understanding Professional Communications Vocabulary Handout
Quiz
•
9th - 12th Grade
Popular Resources on Wayground
7 questions
History of Valentine's Day
Interactive video
•
4th Grade
15 questions
Fractions on a Number Line
Quiz
•
3rd Grade
20 questions
Equivalent Fractions
Quiz
•
3rd Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
22 questions
fractions
Quiz
•
3rd Grade
15 questions
Valentine's Day Trivia
Quiz
•
3rd Grade
20 questions
Main Idea and Details
Quiz
•
5th Grade
20 questions
Context Clues
Quiz
•
6th Grade
Discover more resources for Life Skills
20 questions
Investing
Quiz
•
9th - 12th Grade
20 questions
Career
Quiz
•
9th - 12th Grade
20 questions
Paying for College
Quiz
•
9th - 12th Grade
20 questions
Employability Skills
Quiz
•
9th Grade
20 questions
Types of Credit
Quiz
•
9th - 12th Grade
20 questions
Budgeting
Quiz
•
9th - 12th Grade
20 questions
Insurance
Quiz
•
9th - 12th Grade
19 questions
Chapter 4 ServSafe Manager
Quiz
•
10th - 12th Grade