Customer Service

1) The following are characteristics of good customer service:

• A. Work ethic

• Patience and adaptability

• Knowledge

• all of these answers

_____________________ is the ability of everyone in the company to satisfy the customer.

• Communication

• Work ethic

• Knowledge

• Customer service

The customer isn’t always right you just have to make them feel as if they are.

• True

• False

It’s never appropriate to tell a customer, “I don’t know” when they ask a question you don’t have an answer for.

• True

• False

Tell customers exactly what you mean and never end a conversation without confirming the customer is satisfied.

• True

• False

You must be able to adapt and handle the customer’s mood to provide the same level of service every time.

• True

• False

Everyone is in customer service.

• True

• False