VW CR CONCLAVE
Authored by Nazia Shaikh
Business
1st Grade
Used 4+ times
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
2023 CEM TARGET - After Sales
4.50
4,60
4.65
4.70
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
DEG is applicable for which Seg customer vehicle
SEG I
SEG II & III
SEG II
SEG III
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many mail communication required to close the concern in case of no contact or appointment from customer
3 EMAIL
4 EMAIL
5 EMAIL
2 EMAIL
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Name signature holder & documents required for warranty process
CR Head, Invoice, Satisfaction Note, Additional Repairs if any
Service Head, Invoice, Satisfaction Note, Additional Repairs if any
Service Head, Invoice, Satisfaction Note, Additional Repairs if any
JC Front, Invoice, Satisfaction Note, Additional Repairs if any
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
3 New KPI's added for 2023 in DCCI
Quality Closure, QualityClosure & PSF Conversion to CCR
PSF Conversion to CCR, CCR Conversion toHigh Category & Appreciation Quote
Escalation Quote, QualityClosure & Appreciation Quote
PSF Variance, Appointment Scheduling & Claim Management
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