VW CR CONCLAVE

2023 CEM TARGET - After Sales

• 4.50

• 4,60

• 4.65

• 4.70

DEG is applicable for which Seg customer vehicle

• SEG I

• SEG II & III

• SEG II

• SEG III

How many mail communication required to close the concern in case of no contact or appointment from customer

• 3 EMAIL

• 4 EMAIL

• 5 EMAIL

• 2 EMAIL

Name signature holder & documents required for warranty process

• CR Head, Invoice, Satisfaction Note, Additional Repairs if any

• Service Head, Invoice, Satisfaction Note, Additional Repairs if any

• Service Head, Invoice, Satisfaction Note, Additional Repairs if any

• JC Front, Invoice, Satisfaction Note, Additional Repairs if any

3 New KPI's added for 2023 in DCCI

• Quality Closure, QualityClosure & PSF Conversion to CCR

• PSF Conversion to CCR, CCR Conversion toHigh Category & Appreciation Quote

• Escalation Quote, QualityClosure & Appreciation Quote

• PSF Variance, Appointment Scheduling & Claim Management