Hospitality Essentials 2023

Leisure travel is usually avoided or postponed in times of economic uncertainty

• true

• false

Flying today is more of a luxury than it was in the Golden Age

• true

• false

Answer explanation

The Golden Age was during the 1950's. Air travel was a luxury that not all could afford.

Luxury hotels typically do not offer on-site dining facilities

• true

• false

With the introduction of travel booking sites, there is no longer a need for travel agents

• true

• false

It is not important to research the culture and language of a foreign country before you visit if everyone speaks English

• true

• false

Customer Service is an essential skill for a career in hospitality

• true

• false

A 5-Star hotel will typically offer 24-hour room service and a concierge

• true

• false

Chain restaurants are typically run by a general manager, but owned by a corporation.

• true

• false

Answer explanation

this is also called a franchise

A U-shaped room set-up would be appropriate for a group of 150 people

• true

• false

Tourism can have a major impact on a local economy

• true

• false