U3AOS3 Ops Mgt - DP1&2

Improving efficiency in operations will directly correspond to an improvement in effectiveness.

• True

• False

Utilising advanced technology in the production process can enable a business to innovate new product designs, allowing it to fulfil a market need.

• True

• False

Fill in the blank with one of the following terms:

• to fulfil a market need • to increase market share

An operations manager can implement strategies to reduce the number of faulty products in production, which can improve customer satisfaction and sales, allowing a business _

Fill in the blank with one of the following terms:

• to fulfil a social need • to meet shareholder expectations

Implementing strategies that allow a business to optimally use its resources will reduce production costs, increase profit, and increase dividends paid to investors, thus allowing a business _

Implementing operations strategies that improve efficiency and minimise waste can improve customer satisfaction and overall business performance

• True

• False

Productivity is the number of goods or services that are produced compared to the number of resources used in the production process

• True

• False

Intangible means you can touch, see, feel something, whereas Tangible means you can experience something

• True

• False

A business’s output is the only important key element of an operations system as it is the final product that customers receive.

• True

• False

Elements include inputs, processes & outputs

• True

• False

Fill in the blank with one of the following:

- Inputs - Outputs

Employees who are used to produce a good or service are an example of the _ in a business’s operations system.