Hospitality Quiz3

Which one is not the task of front desk staff

• open the door for guests

• deal with queries

• prepare reports

• answering telephone calls

Hospitality means to make someone feel

• worry

• relax

• comfortable

• welcome

The standard check-in & check-out time

• 10am & 2pm

• 12pm & 3pm

• 2pm & 11pm

• 3pm & 12pm

Full-board plan means

• breakfast, lunch, snacks

• lunch, breakfast, dinner

• lunch, dinner, snacks

• afternoon tea, breakfast, dinner

Which service is not provided by housekeeping?

• room cleaning

• turn-down

• room service

• laundry

A hotel has a total of 200 rooms. Last night, 150 rooms were occupied. What was the room occupancy? 

• 50%

• 60%

• 75%

• 80%

A hotel that caters a large number of business travellers meeting together 

• conference hotel

• meeting hotel

• convention hotel

• incentive hotel

Which department generates the most revenue for a hotel?

• Front Office

• F&B

• Housekeeping

• Concierge