Deployment 3.1 & CS Role

How many step of CS Cycle?

• 3

• 4

• 5

Planted positions?

• Register

• Bar

• CS

• Support

How you can improve a customers’ Starbucks Experience when performing CS Role?

• Look up, smile and make eye contact with customers

• Take initiative to greet customers throughout the store – register queue, condiment bar, café, and the retail lobby. Or ask if there is anything we can help them with

• Say thank you and show appreciation to customers as they exit the store

• Perform Cycle Tasks, Day Part Task or Station Restock as directed by your Shift Leader

You will “flex” the Customer Support Cycle to do things like:

• Carry items for a customer

• Bring a corrected order out to a customer

• Assist customers with retail like coffee brewing equipment or mugs

• Help with a customer order

While completing the Customer Support Cycle. What should we do?

• keep an eye on customers inline

• check how many beverages are in queue

• Check with the shift leader when it appears support is needed with customer orders

• Warm Food