*RCI - Casino Section 3

TRUE or FALSE: Major holidays are usually restricted for casino offers.

• TRUE

• FALSE

TRUE or FALSE: Comp rates are not combinable with any brand promotions.

• TRUE

• FALSE

It is the length of time we give our guests to decide whether to make deposit on the reservation or to cancel without obligation.

• 24 hour hold

• Final Payment Date

• Option Date

If guests are combining TIV + DO. Which remarking template should we use?

• Two Trade In Value (TIV) or Dollars Off (DO)

• One Comp Offer + One TIV/DO Offer w/ Freeplay & Upgrade

• One Comp Offer + One TIV/DO Offer & Upgrade

• Trade In Value (TIV) or Dollars off (DO)

TRUE or FALSE: Travel With Bookings are not excluded from the Casino Capacity Limit restriction.

• TRUE

• FALSE

Ryan is calling to book a reservation and requesting to apply any casino discount since he didn't earn any casino offer. If his last sailing was 01/31/2023 with AN and Ryan would like to sail on 10/20/2023 with WN, which casino price code you can offer to the guest if he earned total of $399 THEO on their last sailing?

• CasinoFive

• CasinoTen

• CasinoRate

• CasinoFree

Offer holder Catherine is calling to cancel herself on a complimentary room which was booked as double occupancy. What is the best process on this scenario? (Outside FPD & offer is active)

• Cancel Catherine on the booking and collect change fee for the remaining guest so we can keep the offer on the booking.

• Cancel and rebook the 2nd guest.

• Cancel Catherine on the booking and remove the casino offer. Reservation will be change into Prevailing Rate since 2nd guest doesn't have casino offer and advise Catherine that offer will remain active until expiration date

• Cancel Catherine on the booking and 2nd guest can keep the same stateroom. Keep the offer code since it is redeemed on CRMS and booking is not cancelled.

Guest Amanda wants to combine her and her husband's offer. Both have interiors and wants to know what is the complimentary stateroom for them after combining the offer? 

• Balcony

• Oceanview

• Junior Suite

• Interior

Gary wants to use his and his wife's offer. Gary has complimentary Balcony and his wife has 500 DO. Gary doesn't want to upgrade the booking but wants to use both offers. What will you tell the guest? 

• Advise Gary that his wife's offer will be forfeited and they will lose the value of the 500 DO even they do an upgrade after.

• Advise Gary that the 500 DO can be applied towards the Cruise Fare or upgrade fee only. Advise guest that for them to apply both offer they should upgrade the stateroom or else, use the 500 DO offer on a different sailing.

• Advise Gary that we can book balcony under his offer and redeem his wife's offer. His wife can request the 500 DO to be converted into OBC so they can use it onboard.

• Advise Gary that his request is not possible and they should apply it on a different sailing.

TRUE or FALSE: If the guest called us back within the 100% penalty period and would like to cancel the booking, we can proceed with cancellation process. Taxes and fees will be refunded and we can request to have the offer unredeemed since it is still valid so guest can re-use the offer.

• TRUE

• FALSE