Cards - Non Live Training

What identifier (ID) that we can't use to check a Cards transaction in Admin Dashboard?

• Invoice ID
• Reference ID
• Charge ID
• Authentication ID

What parameter / value we should look at to identify whether a transaction was declined by the issuer or blocked by Xenshield?

• is_blocked_by_fraud
• fds_decision_context
• risk_factor
• All answers are correct

An end user is asking CS to check why their cards transaction was failed, what CS should do?

• Ask for the charge ID of the transaction
• Advise them to check the status directly from their dashboard
• Ask for the masked card number they used to pay the transaction
• Ask them to contact their issuing bank

An end user is complaining about card decline issue, however, they have yet to provide any details of the cards transaction that we can use to track from AD, what reason code we should choose for this ticket?

• SPAM - No context
• Hard card decline by issuing bank
• Blocked by Xenshield
• Other decline reason

How a merchant can activate installment feature in their account?

• Ask CS to enable it
• They can activate it directly from their dashboard > Cards Settings
• Redirect them to contact their SR / AM
• Escalate it to MRisk in #cc-settings-requests

What CS should do when a merchant request to activate the 3DS optional?

• Ask them to request it directly via dashboard > Cards Setttings
• Tell them that 3DS is mandatory for all cards payments and they cannot skip it
• Escalate the request directly to MRisk in #cc-settings-request
• Redirect them to contact their SR / AM for the request

[Bonus] What is NOT a processor that Xendit use to process Cards Transaction?

• Cybersource
• MPGS
• Mastercard
• BCA PG