KAHOOT

What style of conflict would you use during a conflict at work as a sales consultant with a customer? 

• Collaborating

• Avoiding

• Compromise

• Accomodating

• Competing

The less assertive people be, the less they fear losing something of value or that their interests are threatened.

• True

• False

There are five components to the Conflict Mode Instrument

• True

• False

Who created the Conflict Mode Instrument 

• Thomas-Kilmann

• Ivan Pavlov

   

• John Watson 

• William James 

The more people take a cooperative approach to conflict resolution, the higher they aim to accommodate the other party’s interests

• True

• False

Which conflict style has high assertiveness and low cooperativeness? 

• Collaborating

• Competing

• Avoiding

• Accommodating

• Compromise

Our employees are expected to offer personalised solutions to our customers” is part of the “WOW” policy.

• True

• False

When the two parties don’t acknowledge the conflict is a sign of:

• Competing

• Accomodating

• Compromise

• Avoiding

• Collaborating

Which one of the five styles of conflict has medium assertiveness and medium cooperativeness 

• Avoiding 

• Accomodating

• Competing

• Compromise

What does the “WOW” acronym stand for? (Select all that apply)

• Offering personalise solutions

• Willing to participate and educate all customers

• Warmth and Empathy towards customers

• Willing to listen and understand

• Offering customers an exceptional shopping experience