HRM544 CHAPTER 7

Selective retention is a tendency to remember only those pieces of information with which we already agree.

• TRUE

• FALSE

By and large, what is the cause of unintentional rating errors?

• Discipline

• Communication

• Motivation

• Cognitive bias

_______________ error leads to attraction so that we tend to favor those who are similar to us.

• Similar to me

• Contrast

• Leniency

• Severity

Behavioral Observation training focuses on how raters _________ ​​, _________, _________ ​ and use information about performance.

• A.    rate; explain; test

•    reward; coach; observe

• observe; store; recall

• none of the above

Selective _________________ is a tendency to expose our minds only to ideas with which we already agree.

• exposure

• perception

• retention

• none of the above

Unintentional rating errors include leniency, severity, and central tendency errors.

• TRUE

• FALSE

The goal of behavioral observation training is to improve a rater’s confidence in his/her ability to manage.

• TRUE

• FALSE

To reduce biases in accepting the communication plan, only use one channel of communication when delivering the message

• TRUE

• FALSE

7.1           To control biases and increase acceptance of the performance management system, increase ______________ involvement.

• human resource

• employee

• customer

• none of the above

_______________ is the strategy used to gain support for a performance management system that recommends creating a positive attitude toward the new performance management system before any negative attitudes and rumors are created.

• Provide facts and conclusions

• Put it in writing

• Strike first

• Say it and then say it again