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Service Knowledge

Authored by Giselle Carvajal

Business

Professional Development

Used 3+ times

Service Knowledge
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10 questions

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1.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

It is one of the Core Services of Xfinity that offers reliable connection, gives faster speeds and is compatible with advanced devices.

Xfinity Internet

Xfinity home

Xfi complete

XM

2.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

How much data does a customer have access to monthly?

1.2B

1.2TB

1200GB

1000GB

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Agents at comcast are doing _______ calls.

Free

inbound

outbound

Scam

4.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Customer can switch to By the gig and Unlimited Data though their Xfinity Mobile App.

True

False

5.

MULTIPLE SELECT QUESTION

1 min • 1 pt

Which of the following is a TP?

POPTV, FAST W/XM

GIGABIT EXTRA W/XM

POPTV, XH, XV W/XM

POPTV, XH, XV

6.

MULTIPLE SELECT QUESTION

1 min • 1 pt

Which of the following is NOT a premium channel?

HBO

Netflix

The Movie Channel

Hitz

7.

MULTIPLE SELECT QUESTION

1 min • 1 pt

Do or Don't?

NEVER downgrade customers service but upgrade. 

Do

Don't

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