Service Knowledge
Authored by Giselle Carvajal
Business
Professional Development
Used 3+ times
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10 questions
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1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
It is one of the Core Services of Xfinity that offers reliable connection, gives faster speeds and is compatible with advanced devices.
Xfinity Internet
Xfinity home
Xfi complete
XM
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
How much data does a customer have access to monthly?
1.2B
1.2TB
1200GB
1000GB
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Agents at comcast are doing _______ calls.
Free
inbound
outbound
Scam
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Customer can switch to By the gig and Unlimited Data though their Xfinity Mobile App.
True
False
5.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Which of the following is a TP?
POPTV, FAST W/XM
GIGABIT EXTRA W/XM
POPTV, XH, XV W/XM
POPTV, XH, XV
6.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Which of the following is NOT a premium channel?
HBO
Netflix
The Movie Channel
Hitz
7.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Do or Don't?
NEVER downgrade customers service but upgrade.
Do
Don't
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