TXI Product Hangout

Merchant asked details of Timestamp - Created in their Transaction report, what is the Reason Code for this ticket?

• Lack of understanding on report value
• Lack of understanding in reconciliation process
• Unidentified reason
• Lack of understanding of settlement process
• Lack of understanding on product feature and capabilities

Merchant got Something Unexpected Happened when they set Daily-Scheduled report in Reporting Tab, which L2 we should reach out to for general check?

• Dashboard & Billing - Yovita
• Dashboard & Billing - Fergie
• Escrow/RDL & TXI - Fergie
• Escrow/RDL & TXI - Yovita
• Tag Fergie & Yovita under Escrow/RDL & TXI

Merchant asked what is Total Incoming Amount in Transaction tab, what is the Reason Code for this ticket?

• Lack of understanding of settlement process
• Lack of understanding in reconciliation process
• Lack of understanding on product feature and capabilities
• Lack of understanding on report value
• Unidentified reason

When should we escalate to p-reports for Unreceived report email?

• When we have Delivered status on Sendgrid

• When we have no log for email reicipient

• When we have On-going status

• When we have Not Delivered status

• When we have Pending status

Merchant reported GET Transaction API returned no response at all to their side outside CS L2's working hours, where should we escalate this?

• #p-api-issues
• #p-sdk-issues
• #p-reports
• #p-txi
• #p-dashboard-issues