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TXI Product Hangout

Authored by CS Xendit

Professional Development

1st Grade

Used 2+ times

TXI Product Hangout
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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Merchant asked details of Timestamp - Created in their Transaction report, what is the Reason Code for this ticket?

Lack of understanding on report value
Lack of understanding in reconciliation process
Unidentified reason
Lack of understanding of settlement process
Lack of understanding on product feature and capabilities

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Merchant got Something Unexpected Happened when they set Daily-Scheduled report in Reporting Tab, which L2 we should reach out to for general check?

Dashboard & Billing - Yovita
Dashboard & Billing - Fergie
Escrow/RDL & TXI - Fergie
Escrow/RDL & TXI - Yovita
Tag Fergie & Yovita under Escrow/RDL & TXI

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Merchant asked what is Total Incoming Amount in Transaction tab, what is the Reason Code for this ticket?

Lack of understanding of settlement process
Lack of understanding in reconciliation process
Lack of understanding on product feature and capabilities
Lack of understanding on report value
Unidentified reason

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When should we escalate to p-reports for Unreceived report email?

When we have Delivered status on Sendgrid

When we have no log for email reicipient

When we have On-going status

When we have Not Delivered status

When we have Pending status

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Merchant reported GET Transaction API returned no response at all to their side outside CS L2's working hours, where should we escalate this?

#p-api-issues
#p-sdk-issues
#p-reports
#p-txi
#p-dashboard-issues

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