Formative Assesment

Identify the BEST statement describing the meaning of hospitality.

• Services and facilities that meet the needs of people while away from home, such as accommodation, food and beverages and entertainment.

• A group of production units in different industries that provide consumption goods and services required by guests

• Formed from three types of tourism which are domestic tourism, inbound tourism, and outbound tourism.

• Welcoming of guest to any type of hospitality that offers food and shelter.

Tourism and hospitality services cannot be saved, stored, resold, and returned. Define the characteristic of the statement ...

• Intangibility

• Variability

• Perishability.

• Inseparability

[Improves the facilities and enhance our country]

The importance of the hospitality industry is stated in the above sentences. Choose the correct statement referring above sentences

• Economy

• Foreign Exchange Earnings

• Employment (Job Opprtunies)

• Infrastructure Development

Choose the RIGHT answer of characteristics of hospitality industry

• Service

• Job opportunities

• Diversity in culture

• Entertainment

Choose the BEST definition of travel industry.

• To act of moving from one location to another. This can refer to long­distance travel, short-distance travel, oversea travel, domestic travel and various other forms.

• Aims to promote safe, regular, and economical transport and faster air commerce

• It acts as a price setting body for international airfare through bilateral government agreement.

• To promote regional peace and stability through abiding respect for justice

[Guest travel by air]

[Guest travel by land]

The above statement relates facilities in travel and tourism. Pick the RIGHT answer for the statement.

• Transportation

• Shopping

• Recreation and adventure

• Travel trade

Tourist like to travel and will use convenient transportation facilities. Choose the factor that affect tourist choosing transportation

i. Time and distance

ii. Cost

iii. Comfort

iv.Availability of service

• i and ii

• i, ii and iv

• i,ii and iii

• All the above

Recognize that interrelationship between the hospitality industry and the tourism sector have five main items. Choose the RIGHT answer for the statement.

i. Tourist

ii. Local government

iii. Environment

iv. Service

• i and ii

• i, ii and iv

• i,ii and iii

• All the above

[A business which involves both tangible goods and intangible services where the quality of the service can be considered more important than the physical product]

This statement refers to...

• Product- Service Mix

• Two-way Communication

• Relationship Building

• Diversity in Culture

[Products and services may vary from one to another establishment]

This statement refers to...

• Perishability

• Heterogeneity

• Labor Intensive

• Variability