STRIVE

What does the "S" is STRIVE stand for?

• Start Conversation

• Say Hi

• Start Interaction

• Set the Stage

What does the "T" in STRIVE stand for?

• Thorough Expectations

• Think it Through

• Thoughtful

  Response

• Thorough Inspection

What does the "R" in STRIVE stand for?

• Relay

• Respond

• React

• Recap

What does the "I" in STRIVE stand for?

• Investigate

• Impact

• Inquire

• Influence

What does the "V" in STRIVE stand for?

• Validate

• Victory

• Vacate

• Verify

What does the "E" in STRIVE stand for?

• Earn

• End

• Evolve

• Execute

After a verified participant tells us what they need, what is the best thing to do?

• Jump right in to answer the question

• Clarify additional needs upfront

• hang up

• Verbal handshake

If a participant tells you that they are getting married, what should you do?

• Tell them to not get married

• Ignore it

• Give them marriage advice

• Congratulate them

When should you use STRIVE?

• Only on graded calls

• On every call

• On Fridays

• At the beginning of your shift