Hospitality & Tourism Final Review Unit 1

What traits do effective hospitality and tourism employees exhibit when they communicate with their customers?

• Patience and empathy

• Initiative and indifference

• Inflexibility and self-confidence

• Enthusiasm and passive listening

As a front-desk employee, Ben is courteous, patient, and helpful with all of the hotels' guests. What behavior is Ben exhibiting?

• Interpersonal skill

• Favorable ethical traits

• A positive sales aptitude

• An appropriate use of humor

Mary works in the lodging segment where she directs the employees who clean the property's sleeping rooms and public areas, what is Mary's position?

• Property supervisor

• Maintenance manager

• Front-desk supervisor

• Housekeeping manager

Daniel is the executive chef for a resort that is located near Phoenix, Arizona. What professional association is Daniel most likely to join?

• Wellness Council of America

• Meeting Professionals International

• The National Restaurant Association

• Association for Convention Operations Management

What type of behavior involves establishing eye contact with hotel guests?

• Vocal

• Critical

• Cultural

• Nonverbal

How can a travel agent make a positive impression on clients?

• Ask very personal questions

• Suggest several travel options

• Focus on many tasks at one time

• Maintain a professional appearance

Jason provides tours to over 300 people a day at the historical govenor's mansion daily. Which benefit of working in the tourism industry is he experiencing?

• Contacting buyers

• Visiting attractions

• Working with people

• Planning conferences

What skill is important for successful professional in the hospitality and tourism industry to possess?

• Creativity

• Delegation

• Communication

• Mathematical

What destination is most likely to appeal to individuals who like to participate in cold-weather sports?

• Florida amusement park

• Colorado snow-ski resort

• South Carolina beach hotel

• Southern California golf resort

Which of the following are components of the travel industry?

• Busses, theme parks, and rental cars

• Cruise ships, airlines, and resorts

• Airlines, rental cars, and trains

• Trains, cruise ships, and tour companies