STEP - DAA

The "I" in the AIDA stands for

• Impact

• Interest

• Intution

• Importance

The "D" in the AIDA stands for

• Denial

• Detailing

• Duplication

• Desire

It is culturally acceptable to show enthusiasm

• US Culture

• UK Culture

This culture believes in Hierarchy

• US Culture

• UK Culture

The globally number 1 time waster is _________

• Indecision

• Aimless Meetings

• Over Reliance on Emails

• Web Surfing Breaks

The globally number 2 time waster is _________

• Indecision

• Aimless Meetings

• Over Reliance on Emails

• Web Surfing Breaks

RAC Stands for

• Record - Assimilate - Change

• Record - Analyse - Change

• Receive - Analyse - Change

• Record - Analyse - Collaborate

Which one of these statements is true about Customer Focus

• Be problem focused

• Be solution focused

• Be task focused

• Be deliverable focused

Small talk is an absolute must in this culture

• US Culture

• UK Culture

Supervisors encourage creativity over hierarchy

• US Culture

• UK Culture