RCC Basic Phone Standards

Which was is NOT a apart of our speaking demeanor?

• courteous

• warm

• harsh

• friendly

How many time should I mention the guests' name while o a call?

• 1 time

• 2 times

• chal please

• 3 times

Should I offer the guest further assistance?

• No bey

• Yes, always

What is the correct delivery time for HK items?

• 25 minutes

• 30 minutes

• 15 minutes

• I don't know

What is the correct service time for ENG department?

• 25 minutes

• 45 minutes

• 60 minutes

• Wait, let me ask a friend

If a guest asks for a rollaway bed, what is the delivery time?

• I'm thinking....

• 25 minutes

• 5 minutes

• 45 minutes

If a guest is experiencing an inconvenience, how should I apologize?

• sounds like a personal problem

• with empathy

• with nonsense

• with no care in the world

Fill in the blank: Thank you for calling the Atlantis Resort where we have the ____________. This is Alkeria from Andros speaking. How can I assist?

• The Most Remarkable Resort Destination in the world

• Atlantis at Heart

• Bahamas at Heart

• Best Hospital Bread

What is the name of our Call que or symposium?

Should I inquire about the guest stay during a call?

• Yes! Absolutely!

• Aint no one gat no time for that

• If I feel like it

• No sir!