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RCC Basic Phone Standards

Authored by Senovia Smith

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Professional Development

Used 5+ times

RCC Basic Phone Standards
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11 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which was is NOT a apart of our speaking demeanor?

courteous

warm

harsh

friendly

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many time should I mention the guests' name while o a call?

1 time

2 times

chal please

3 times

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Should I offer the guest further assistance?

No bey

Yes, always

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the correct delivery time for HK items?

25 minutes

30 minutes

15 minutes

I don't know

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the correct service time for ENG department?

25 minutes

45 minutes

60 minutes

Wait, let me ask a friend

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a guest asks for a rollaway bed, what is the delivery time?

I'm thinking....

25 minutes

5 minutes

45 minutes

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a guest is experiencing an inconvenience, how should I apologize?

sounds like a personal problem

with empathy

with nonsense

with no care in the world

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