CQI

Which of the following stages do teams commonly go through?

• Storming, forming, performing, norming

• Forming, storming,

  norming, performing

• Performing, storming, reforming, norming

Which of the following best describe the PDSA cycle?

• It is a systematic, repeatable, and teamwork-based process for solving problems or realizing opportunities for performance

• It is a set of cautions to be avoided during the cycle of CQI efforts

• It is an acronym for the requirements to determine a valid customer concern

Which of the following is true regarding the principles,tools and approaches that comprise CQI ?

• They must be implemented organization-wide.

• They require the assistance of a consultant to implement effectively.

• They may be integrated on a smaller scale within a department or business unit.

Which of the following is true regarding quality goals, according to Juran?

• Quality goals should be based on organizational priorites

• Quality goals are set based on customer needs

• Quality goals are designed to reduce variations

When selecting a CQi project, a leader should consider :

• The alignment of the initiative to the organization's mission and vision

• Whether the project relates to regulatory requirement or government mandate

• The priorities of the department

• All of the above

Which of the following best describes the purpose of a fishbone diagram ?

• It is a method used to assist with identification and documentation of causes to the problem being studied

• It is a method used to assist with variance analysis.

• It is a method used to order the causes of a problem from most relevant to least relevant

Which of the following best describes the Pareto principle ?

• It is the concept stating that 80% of the problem is caused by 20% of the contributing root causes.

• It is the concept stating that most aspects of any problem can be solved by a single solution

• It is the concept stating that 80 % of the gain in the process efficiency is created by 20% of those contributing to the solution