Warm UP

The labor force refers to all the people willing and able to work. The external labor market refers to individuals who are actively seeking employment.

• True

• False

The growth in e-commerce, plus the shift from a manufacturing economy to a service and information economy, has changed the nature of employees who are most in demand.

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High-education professional and managerial jobs require employees whose main contribution to the organization is their expertise of customers, a process, or a profession. These individuals are known as

• RECRUITS

• CLOUD COMPUTING

• KNOWLEDGE WORKERS

• TEAMWORK

Employee empowerment gives employees responsibility and authority to make decisions regarding which two aspects?

• Pay Grade or Product Development

• Customer Service or Training

• Product Development or Customer Service

• Training and Innovation

Workers who are typically independent contractors who control when and where they work and often are assigned work through a website or mobile app are considered

• gig workers

• On-call workers

• part-time employees

• contract workers

Under the new type of psychological contract, organizations expect employees to contribute time, effort, skills, abilities, and loyalty in return for job security and opportunities for promotion within the organization.

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