Training 5/25

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All guests will be tagged automatically 55 days to sailing. 

• True

• False

An Incentive group is a company or organization rewarding their employees and paid by their employees. 

• True

• False

The SPA coordinates all aspects of the group apart from the onboard event planning, shore excursions and air. 

• True

• False

GAP points will be allocated once deposit has been paid on a group

90 days from creation. 

• True

• False

Insight should be reviewed 1-2 times weekly. 

• True

• False

Into Call email/call should be flagged 10 days after booking is in BK status.

• True

• False

Send group confirmations without reviewing the group first with the sales agent. 

• True

• False

A contract is a written and legally binding agreement by

RCL and a Travel Agency. 

• True

• False

Ensure all calls are answered by 7/8 seconds

from the first ring

• True

• False

A follow up email after an intro call is not required 

• True

• False