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ISO 9001 Recap Quiz

Authored by frederick mwambafula

Business

Professional Development

Used 2+ times

ISO 9001 Recap Quiz
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are auditable clauses of ISO 9001:2015?

All Clauses

1 - 10

3 - 10

4 - 10

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is the main objective of ISO 9001:2015?

Environmental management

Occupational health and safety

Quality management

information

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

ISO 9001:2015 requires top management to demonstrate leadership and commitment to the quality management system. True or False

TRUE

FALSE

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of conducting management reviews in ISO 9001:2015?

To assess employee performance and productivity

To evaluate customer satisfaction levels

To ensure the continued suitability, adequacy, and effectiveness of the QMS

To identify and rectify nonconformities in product or service delivery

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does ISO 9001:2015 require organizations to do with respect to customer satisfaction?

Monitor and measure customer satisfaction

Guarantee 100% customer satisfaction at all times

Conduct regular customer surveys & provide incentives for positive feedback

Maintain complaints register & address all customer complaints immediately

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which ISO 9001:2015 clause focuses on the establishment of quality objectives?

Clause 4: Context of the organization

Clause 6: Planning

Clause 8: Operation

Clause 10: Improvement

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of a documented procedure according to ISO 9001:2015?

To standardize work processes and ensure consistency

To demonstrate compliance with legal and regulatory requirements

To monitor and control employee attendance and work hours

To record customer complaints and resolution actions

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