cancellation

Corporate CST need to cancle service,CCA action

• Direct CST to CSO

• Handle normally

• Direct CST to authorized person

CST can get cancellation form as per his request only

• TRUE

• FALSE

CST requested cancellation through WE app, cancellation request SLA:

• 2 Hours

• 4 Working hours

• 4 Hours

CST asked for cancellation number, SR will be:

• FBB Non-Tech Complaint ---Service Cancellation--Ask for Cancellation

• FBB Non Tech follow up--Service Cancellation--Retention Queue

• FBB Non Tech follow up--Service Cancellation--Call back to CRM

CST is asking for refund, SR will be:

• FBB Non-Tech Inquiry---Service Cancellation----Ask for Refund

• FBB Non-Tech Inquiry---Service Cancellation----Refund Before Installation

• FBB Non-Tech Inquiry---Service Cancellation----Cancel Refund Request

CST lost his refund receipt , So will infrom CST to:

• Full lost receipt application with cashier

• Back to branch without informing him any thing

• Send mail