
cancellation
Quiz
•
Computers
•
KG
•
Practice Problem
•
Medium
Training Team
Used 16+ times
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6 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Corporate CST need to cancle service,CCA action
Direct CST to CSO
Handle normally
Direct CST to authorized person
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CST can get cancellation form as per his request only
TRUE
FALSE
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CST requested cancellation through WE app, cancellation request SLA:
2 Hours
4 Working hours
4 Hours
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CST asked for cancellation number, SR will be:
FBB Non-Tech Complaint ---Service Cancellation--Ask for Cancellation
FBB Non Tech follow up--Service Cancellation--Retention Queue
FBB Non Tech follow up--Service Cancellation--Call back to CRM
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CST is asking for refund, SR will be:
FBB Non-Tech Inquiry---Service Cancellation----Ask for Refund
FBB Non-Tech Inquiry---Service Cancellation----Refund Before Installation
FBB Non-Tech Inquiry---Service Cancellation----Cancel Refund Request
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CST lost his refund receipt , So will infrom CST to:
Full lost receipt application with cashier
Back to branch without informing him any thing
Send mail
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