OB Final

A team consists of employees from the same department who meet for a few hours each week to discuss ways of improving the work environment but they do not have the authority to unilaterally implement any of their suggestions. This is mostly to be a ___ team.

• self-managed work

• cross-functional

• independent

• virtual

• problen-solving

Danny's boss is apathetic as to whether Danny works at home, at the office, or from his beach house. All he cares about is that the project is completed on time, on budget, and with exemplary quality. Which characteristic of organizational culture decribes this aspect of Danny's job?

• high stability

• high outcome orientation

• low risk taking

• high attention to detail

• low aggressiveness

The 2 general grouping into which power may be categorized are ___

• informal and legitimate

• informational and personal

• formal and informal

• formal and personal

• direct and indirect

___ is defined as the extent to which members of a group are similar to, or different from, one another.

• conformity

• universality

• diversity

• civility

• homogeneity

contingency theories focus on the ___ that impact leadership success.

• personality varibles

• features of the followers

• situational varibles

• leader's abilities to inspire and transform followers

• values and ethics

Which of the following types of power is most likely to be negatively related to employee satisfaction and commitment?

• referent power

• coercive power

• reward power

• expert power

• legitimate power

___ are indicators of a strong organizational culture.

• narrowly defined roles

• high rates of employee turnover

• high levels of dissension

• completely horizontal organizational charts

• widely shared values

GoAir, a low-cost airline, has created a team made up of employees from production, planning, quality control, tooling, design engineering, and information systems to automate the company's C-17 program. This team is most likely to be an example of a ___ team.

• task

• cross-functional

• problem-solving

• command

• self-managed work

In her first few weeks at the marketing division of Rolland Retails, Judith Cox realized that Joshua, Doug, and Carl were closer to her manager, Eric Scott, than the other five team members. Eric, Joshua, Doug, and Carl came to work at the same time, were seen together at the cafeteria, and stayed late and worked when the need arose. In contrast to them, the other five team members did the routine jobs assigned to them, and their interactions lacked the understanding and camaraderie that Eric shared with the others. Joshua, Doug, and Carl make up Eric's ___.

• out-group

• nominal group

• ingroup

• reference group

• peripheral group

According to the principle of unity of command, ___.

• an organization should be departmentalized on the basis of functions

• employees should report directly to two supervisors to maintain task balance

• an individual should be directly responsible to only one supervisor

• managers should oversee 1-4 employees on average

• managers should limit their oversight to a maximum of 12 employees