CHAPT 9 CUSTOMER SERVICE AND LOGISTIC PERFORMANCE

CHAPT 9 CUSTOMER SERVICE AND LOGISTIC PERFORMANCE

University

60 Qs

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CHAPT 9 CUSTOMER SERVICE AND LOGISTIC PERFORMANCE

CHAPT 9 CUSTOMER SERVICE AND LOGISTIC PERFORMANCE

Assessment

Quiz

Business

University

Hard

Created by

Carl Alvin

Used 1+ times

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60 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Refers to the unique attributes, resources and capabilities that a company possesses that sets it apart from its competitors and allows it to achieve superior performance and profitability.

Cost leadership

Focus

Differentiation

Competitive advantage

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is logistics important to economic growth?

It improves customer service

It focuses on technological advancements

It helps in marketing strategies

It enables businesses to take advantage of comparative cost advantages

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the impact of logistics on the variety of goods available to consumers?

Consumers can buy products from far places and long after they are made

Consumers have limited choices in products

Consumers can only buy products directly from manufacturers

Consumers can buy products only from local markets

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How does logistics operations contribute to price reductions?

By forming time and place utility

By improving the transportation infrastructure

By decreasing the availability of products

By increasing the production costs

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How does transportation influence land values?

It has no impact on land values

It decreases the value of land

It increases the accessibility of the property

It reduces the land use

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary goal of logistics?

To reduce the quality of goods

To increase costs for the client

To fulfil the requirements of the client

To delay the delivery of goods

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the three primary categories into which logistics can be broken down?

Supply chain logistics, Financial logistics, Event logistics

Business logistics, Financial logistics, Event logistics

Military logistics, Event logistics, Supply chain logistics

Business logistics, Military logistics, Event logistics

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