Ch. 6 Conflict Management

If the other person tries to compete when you want to collaborate, you should ___.

• refuse to compete, try to listen empathically, and demonstrate acceptance and concern

• compete with him and try to win

• change your conflict management strategy to avoidance

• just let him have his way

Positive conflict may result in ___.

• cohesion

• unresolved anger

• personality clashes

• unclear expectations

Competing is the best conflict management strategy when ___.

• you're in a crisis and the relationship is not important

• the relationship is more important than the issue

• when you want a win-win solution

• when the other person avoids conflict

Which of the following is an example of an open-ended question?

• What do you think about the new policy?

• Do you like the new policy?

• Are you going to follow the new policy?

• Did you understand the new policy?

Which of the following is NOT a step to successful collaboration?

• Initiate the interaction

• Give priority to the relationship

• Go around and convince other people that you're right

• Achieve consensus

When you listen empathically, you do NOT ___.

• listen with intent to understand, not to respond

• listen to learn whether you agree with the speaker

• attend to content and emotion

• suspend judgement and analysis

Which of the following is a sign of negative conflict?

• low self-esteem

• involvement

• innovation

• personal growth

Which of the following is NOT a common source of conflict?

• limited resources

• disagreement about how to achieve goals

• miscommunication

• profit sharing plans

Conflict is used to find the truth.

• True

• False

Which of the following has NOT been a prevailing view of conflict in the 20^th century?

• Traditional view

• Human relations view

• Popular view

• Interactionist view