Ch. 6 Conflict Management

Ch. 6 Conflict Management

University

17 Qs

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Ch. 6 Conflict Management

Ch. 6 Conflict Management

Assessment

Quiz

Other

University

Practice Problem

Easy

Created by

Adriane Howard

Used 6+ times

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17 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

If the other person tries to compete when you want to collaborate, you should ___.

refuse to compete, try to listen empathically, and demonstrate acceptance and concern

compete with him and try to win

change your conflict management strategy to avoidance

just let him have his way

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Positive conflict may result in ___.

cohesion

unresolved anger

personality clashes

unclear expectations

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Competing is the best conflict management strategy when ___.

you're in a crisis and the relationship is not important

the relationship is more important than the issue

when you want a win-win solution

when the other person avoids conflict

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the following is an example of an open-ended question?

What do you think about the new policy?

Do you like the new policy?

Are you going to follow the new policy?

Did you understand the new policy?

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the following is NOT a step to successful collaboration?

Initiate the interaction

Give priority to the relationship

Go around and convince other people that you're right

Achieve consensus

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

When you listen empathically, you do NOT ___.

listen with intent to understand, not to respond

listen to learn whether you agree with the speaker

attend to content and emotion

suspend judgement and analysis

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the following is a sign of negative conflict?

low self-esteem

involvement

innovation

personal growth

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