After Sales Servicing | June 09, 2023

1. 1. The following are examples of amendment requests, except:

• Customer Information

• Due Date

• Term Shortening

• Advance Payment

• Refund

2.      True or False. Client will be asked to send the originally signed letter of request for amendment of customer information who is based abroad

•      True

• False

3. 3.       True or False.  ADA Sweep happens at the start of banking day.

• True

• False

4. 4. True or False.  For Flexi Loan, auto transfer of payment will happen once the check payment clears and amount paid is enough to close deferred accounts

• True

• False

5. 5.  True or False.  Clients may request for Change of Due Date any time during the life of the loan.

• True

• False

6. 6.  True or False.  Increase in Credit Limit is generally allowed if the loan have been serviced for at least 4 months

• True

• False

7.   True or False.  Rate reduction request can be accommodated within 30 days from the account’s repricing date.

•   True

• False

8. True or False.  Certification of Outstanding Balance is viewable and printable from ILS.net

• True

• False

9. 9.      True or False.  If a branch is on local holiday, auto loan accounts are not subject to SCs and penalties, thus payment or waiver is not necessary

• True

• False

10. 10.      True or False.  Manual renewal of expired Flexi and HCL accounts may be accommodated as long as request is filed within 1 year from expiry date.

• True

• False