Empathy Version 10
Authored by Oscar lope
Business
Professional Development
Used 4+ times
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6 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 17 pts
Select the right first question for the 1.1 for empathy
Did the teammate acknowledged why was I contacting you?
Did the team understood why have I contacted today?
Did the teammate why I, the customer, have reached out? / Relates to customer retention
2.
MULTIPLE CHOICE QUESTION
1 min • 17 pts
Que se busca cubrir con la pregunta 1.1 sobre empathy
Algo natural y fluido
Demostrar que entendemos el problema/situation
Mostrar que vamos a trabajar para solucionar el problema
Todas las anteriores
3.
OPEN ENDED QUESTION
3 mins • 17 pts
Give me an example on a flowery statement that would be marked down by qa
Evaluate responses using AI:
OFF
4.
MULTIPLE SELECT QUESTION
45 sec • 17 pts
If you add to the email the following sentence, would it be markable by QA?
If you still have further questions, please let me know.
Yes
No
Maybe
5.
MULTIPLE CHOICE QUESTION
30 sec • 17 pts
For advocacy is important to have in considertion:
1. Way that resolution is presented baded on the contact reason
2. Inform and Educate about actual situation
3. Mention the alternatives the Dx has if the answer is no
True
False
6.
FILL IN THE BLANKS QUESTION
1 min • 17 pts
How much is the percentage that weights Empathy on this new version of the rubric?
(a)
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