CS <> MO Escalation Training

CS <> MO Escalation Training

1st Grade

10 Qs

quiz-placeholder

Similar activities

KIỂM TRA 15 PHÚT

KIỂM TRA 15 PHÚT

1st - 3rd Grade

10 Qs

Kepatuhan FKTP

Kepatuhan FKTP

1st Grade - Professional Development

10 Qs

Kuis TS Periode Oktober 2022

Kuis TS Periode Oktober 2022

1st - 2nd Grade

10 Qs

GAD for ADH

GAD for ADH

1st - 3rd Grade

10 Qs

Supplementary Technical

Supplementary Technical

1st Grade

10 Qs

XBOX Modding

XBOX Modding

KG - Professional Development

11 Qs

Conectores

Conectores

1st - 3rd Grade

10 Qs

Askep Anak dengan gangguan Persyarafan

Askep Anak dengan gangguan Persyarafan

1st - 5th Grade

10 Qs

CS <> MO Escalation Training

CS <> MO Escalation Training

Assessment

Quiz

Professional Development

1st Grade

Easy

Created by

CS Xendit

Used 2+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Who is the stakeholder that is not involved anymore in the newest handling inquiry for Account Deletion, Change Business Name and Email?

CS L1 Agent

MRisk

MO

NUX

2.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Is the inquiry handling for Change Business Name and Change Legal Name are the same?

TRUE

FALSE

3.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

If merchant is able to upload the document for resubmission through their Dashboard directly, CS L1 still need to escalate it to Merchant Ops

TRUE

FALSE

4.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

What is the first macro that can be used when a merchant is asking about their Account Activation status?

Product Activation:: Probing account product activation [IND]

No Macro can be used

General Guidance for CS::Register [IND]

5.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Merchant reached out to CS saying that their account is suspended. Upon checking the MO Notes, it covered BDD not pass and its KYC Status is IA_SUSPENDED-FAILED_KYC. What would be the correct Ticket Type and Reason Code?

Account Activation Status & Substandard Website

Account Activation Rejected & Substandard Website

Suspended merchant complain & Lack of understanding on suspension reason

Required additional business documents & Unable to provide the required docs

6.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Merchant reached out to the CS requesting to change their account business name. What would be the Action Taken by CS?

Escalation: L2

Escalation: Merchant Operations

Escalation: Merchant Risk

Non-escalation: Admin Dashboard Checking

7.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Merchant reached out to CS Agent saying that they faced technical error while uploading the updated document. What would be the correct way to handle this inquiry?

CS Probing > Escalate to #mo-request to help the docs to be uploaded > MO will check documents > CS inform the result to merchant

CS Probing > CS inform merchant to keep retrying until they are able to upload

CS Probing > CS upload the document directly > Escalate to #mo-request > MO will check document > CS inform the result to merchant

Create a free account and access millions of resources

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

By signing up, you agree to our Terms of Service & Privacy Policy

Already have an account?