Sanay3yet El Sales

Perceived Values = ?

• Quality of Product/Price

• Quality of Service/Price

• Quality of Product + Quality of Service/ Price

• Perceived quality of product + perceived quality of service/pirce

We can create customer need

• True

• False

Which quadrant from B2C customers takes decisions slow based on facts

• Q1

• Q2

• Q3

• Q4

This is not one of the story telling techniques

• Using Metaphor

• Unexpectedness

• Using Pictures

• Introducing Heroes and Villains

Personal Networking is the easiest prospecting tool

• True

• False

You shouldn't ask for permission before starting to ask the client

• True

• False

I should start the meeting by asking close ended questions

• True

• False

This is not one of the listening levels

• Selective

• Ignoring

• Attentive

• Hearing

This type of customer expects each information to be delivered in the quickest way possible

• Driver

• Expressive

• Amiable

• Analytical

This type of customer is people pleaser but you can't deceive him

• Driver

• Expressive

• Amiable

• Analytical